Cancellation & Refund Policy

Definitions "FoamHype" means the company providing the foam, bubble, or snow service described in your booking. "Setup" begins when our crew starts unloading or positioning equipment at your event location. "Payments" means the reservation deposit and any other amounts you have paid toward your booking. Reservation deposit A 25% reservation deposit is required to hold your date and is nonrefundable. Customer cancellation and transfers Before FoamHype begins setup, your deposit and all other payments may be transferred one time to another available event date. There is no seven-day deadline. Once setup has begun on the event day, all payments are nonrefundable and nontransferable. Unsafe weather If unsafe weather - including sustained winds above 20 mph - prevents FoamHype from safely operating the equipment, all payments may be transferred one time to a new available event date within twelve (12) months. If FoamHype cancels for unsafe weather and no mutually available replacement date can be found within that twelve-month period, all payments will be refunded. If FoamHype cancels for another reason If FoamHype cancels an event for a reason other than unsafe weather, you may choose either a full refund of all payments made or a one-time transfer of all payments to another mutually available event date. Your choice controls. Refund process Approved refunds are returned to the original payment method. We will confirm your refund by email once it has been issued. How to request a cancellation or reschedule Email info@foamhype.com or call (407) 908-9169 with your booking number and requested new date. Requests are effective when we confirm them in writing. Contact FoamHype - info@foamhype.com - (407) 908-9169